What are the Key Performance Indicators (KPIs)?

A set of quantifiable statistics used to measure a company’s overall long-term performance is referred to as Key Performance Indicators (KPIs). KPIs are used to determine a business’s financial, strategic, and operational accomplishments, especially when compared to those of other businesses in the same industry. Our Melbourne Bookkeeper experts are helping our clients to overcome the biggest mistakes they make with internal KPIs which are mentioned below:

  1. Not Linking KPIs to the Strategy

KPIs are only useful if they are in line with the plan and help businesses make strategic decisions. When their KPIs are not related to their strategy, they are wasting a lot of time and money collecting data that would not help the company.

KPIs are beneficial if they provide mission-critical data that is relevant to the company. As a result, our bookkeeping for small business professionals lets you know what you are trying to accomplish in your firm, you can utilise those goals to assist you in choosing the right KPIs.

  1. Evaluating Everything that can Be Evaluate

Unfortunately, there is usually a misalignment between what can and should be measured. As a result, our bank reconciliation experts are said that one of the most common mistakes people make with KPIs is measuring everything that is simple to measure, regardless of its business relevance.

  1. Measuring Everything that Moves and Walks

There is also the desire to measure everything that walks or moves, with the belief that more data is better than none. Indeed, having too much or too little information can be equally unproductive. It can also be detrimental to the company since it wastes time, money, and attention that could be better invested elsewhere.

  1. Taking the Same Actions as Everyone Else

Another common problem with the individuals is that they are basing their KPIs on what others are tracking. So our Melbourne bookkeeper experts can determine that KPIs are something has to pay attention to, but instead of figuring out what information is actually needed, they might look at competitor companies or talk to other senior executives about KPIs and compile a list of KPIs that everyone else is using.

This can also happen if a specific KPI or measure obtains fame in leading publications. Just because everyone is talking about customer satisfaction surveys or employee engagement surveys does not mean you should be using them. Whether you invest in these types of measures is entirely dependent on your strategy.

  1. Not Separating Strategic KPIs from Other Data

Most firms have an abundance of data and information, ranging from the financial and sales data to the customer and compliance data. Our bank reconciliation team suggests the issue is that all of the KPIs are frequently grouped together in one long KPI report or incomprehensible dashboard. Business leaders and decision-makers are time-crunched, and they do not want to go through pages and pages of KPIs to find the ones that matter. As a result, those who could truly lead strategy and inform decision-making are drowning in a sea of irrelevant data.

  1. Hardwiring KPIs to Incentives

In business, linking KPIs to incentives (such as a bonus or salary raise) is extremely risky because it can quickly lead to unforeseen consequences. A KPI’s true goal is to help individuals inside a company understand where they are in respect to where they aspire to be. However, if those KPIs are linked to incentives, they cease to be a navigation tool and become a target that must be met in order to receive a bonus. And, once that happens, the people involved can get extremely creative about how they can manipulate the information or their behaviour to ensure they get the reward.


Reliable Bookkeeping Services company helps individuals and businesses to gain diverse knowledge of key performance indicators.  Our highly professional bookkeeping for small business experts will be beneficial for individuals and businesses to deal with various taxation and accounting services. Along with maintaining books, we give organisations the exact idea of key performance indicators of the business. After comparing the KPIs, our specialists can resolve the issues aroused in the company.